Privacy Policy

Information we collect

• Account and contact information: your name, email address, authentication information, account role, family connections, and an optional phone number when you provide one. If you choose Google sign-in where offered, we receive the profile information needed to create or connect your account.
• Learning information: student names and instruments, assigned courses and lessons, practice activity and notes, checkpoints, achievements, credits, teacher feedback, and school enrollment or membership information used to support lessons.
• Recordings and submissions: audio you choose to record or upload for a lesson or checkpoint, and any worksheet images or other learning files you submit. The app asks for microphone permission when you use a recording feature. It does not need microphone access to browse lessons.
• Support information: the description, steps, and optional contact email you submit with a bug report, together with the app version and a general page identifier. Avoid including sensitive information that is not needed to explain an issue.
• Technical information: limited error and performance events used to keep the app working. Hosting, authentication, email, and embedded-video providers may also process connection information such as IP addresses, device or browser details, and service logs.

How we use information

We use information to create and secure accounts, connect students with authorized family members and teachers, deliver lessons, review recordings, track learning and credits, send account and progress updates, answer questions, and diagnose problems.

If you sign up for free lessons or other optional communications, we use the contact information and preferences you provide to deliver those communications. Marketing emails include an unsubscribe option. Account and security messages may still be necessary to operate your account.

BLE does not sell or rent your personal information. Practice Challenge does not include BLE advertising pixels or use practice recordings to target advertising.

Who can see your information

Authorized linked parents, assigned teachers, and BLE staff can access the learning information needed for their roles. Leaderboard entries use the name-visibility settings available in the app. Linking a parent or changing a family connection affects who can see a student’s progress.

We use service providers to run Practice Challenge, including Supabase for accounts, database and file storage; Railway for web hosting; and Resend for email delivery. Providers receive the information needed to supply their services.

Some lesson videos use YouTube. Loading or playing an embedded video connects to Google/YouTube, which may receive device and connection information and use its own cookies or similar technologies. Google sign-in and YouTube are also covered by Google’s Privacy Policy. A video provider’s practices are separate from BLE’s use of learning records.

We may also disclose information when required by law or when reasonably necessary to protect people, accounts, and the service.

Children and families

Practice Challenge includes learning activities for children. A parent or guardian should create or manage an account for a child under 13 and supervise what the child shares. We use children’s learning information to provide the music-learning experience and support their family and teachers.

Parents and guardians can contact BLE to review a child’s information, correct a family connection, or request deletion of a child’s data. We may verify your identity and authority before disclosing or changing a child’s information. Deleting a parent’s login is separate from deleting the child’s learning record.

Your choices and device storage

You can update your account details and available notification, family-sharing, and leaderboard preferences in the app’s settings. You can turn microphone access off in your device or browser settings; recording will then be unavailable.

The app stores sign-in session information and preferences on your device so you can stay signed in. It may temporarily store unfinished setup information. Signing out or clearing app or browser storage removes local session information, but does not delete your server account or learning records.

Contact us to request access to, correction of, or deletion of your personal information. We may ask for enough information to verify the request. Available rights can depend on where you live.

Account deletion and retention

To permanently delete your signed-in account, open Account settings → Delete my account (or Family settings → Delete my account). Type DELETE and confirm. This removes your login and personal app information. If you have your own student record, it also removes that record’s learning history, credits, notes, and uploaded recordings.

Deleting a parent account preserves the child’s separate learning record and other authorized family or teacher access. Deleting a staff account removes the staff identity while preserving other students’ learning records and feedback. Account deletion does not cancel lessons, school enrollment, or payments arranged separately with BLE through Opus.

The app shows a deletion status page. Your login and app records are removed first; file and mailing-list cleanup may continue in the background. The page confirms completion only after that cleanup is verified. A private receipt stays on your device so you can check progress without signing in; the server retains the completed receipt for seven days. If cleanup is interrupted, a background worker retries about every five minutes. Contact BLE if a request is not finishing.

Deletion removes Practice Challenge mailing-list membership. Independent BLE subscriptions or school records may remain under their separate relationship with you. Information already sent to another person, or copied into their email, cannot be removed from that person’s inbox by deleting the app account.

Limited app performance events are scheduled for removal after 7 days and error events after 14 days. Copies in service-provider backups and logs follow those providers’ retention processes; deletion from active app systems does not necessarily erase backup copies immediately.

Security and policy updates

We use authenticated access and role-based permissions to help protect account and learning information. No online service can guarantee absolute security. Keep your sign-in information private and tell us if you believe someone has accessed your account without permission.

We may update this policy as the app or our practices change. The date at the top identifies the latest revision. We will provide additional notice when appropriate for a material change.

Contact BLE

For privacy questions or requests, email hello@bestlessonever.com.

Best Lesson Ever
3222 FM 528
Friendswood, TX 77546
281-940-4101